Secure Submission Form

Please provide your Contact Info along with the WordPress and Host username and password below.

We take security seriously and understand how much trust it takes to share this level of access to your website with us. All information shared will be via secure methods.

By clicking on 'Send My Information Securely', you agree to the Terms of Service and Privacy Policy

Secure Submission Form FAQ

Have some questions about submitting via the secure form? 

  • Of course! We just need to make sure the contact information you initially provide is valid in case we have questions or issues getting onto the WordPress and/or Host accounts.
  • The easiest way to see if a web page is secure is by seeing if there is a padlock symbol and/or the word "secure" on the address bar (different browsers show security differently).
  • No worries! Just fill out what you have and you can provide the rest of the information later. Please make sure to use a valid email.
  • Once you submit the secure form, you will receive a confirmation email with this Secure Link , which will allow you to send us the rest of the information at a later time.
  • We always create our own users so there are no password reset conflicts. 
  • Most definitely! You may either create a new account for us or you can provide us with your admin account details and we will create our own admin user on both WordPress and Host accounts.
  • Based on our history, we have been provided the owner's admin information and use it to create our own. 
  • The first thing that will be added is the "Web Scout Connector", a plugin that is required to monitor your website.
  • Other plugins will be added based on the plan you requested (e.g. Free Training Videos, Security, Performance).
  • In order to ensure optimal support, the plugins we add will be locked/hidden so that no one will be able to modify the settings of your website service (you may see them in the "must-use" and "drop-ins" plugin areas) .

FAQ not listed here?
Go here to send us a specific question.